We built this for Rainforest Pay

This isn't a slide deck. It's a working AI agent trained on your Payfac-as-a-service platform. Try it - it actually works.

Let's Build This For Real See What It Can Do

Try the Voice Agent

Call now and ask about merchant onboarding, payment processing, chargebacks, or anything else a Rainforest merchant might need help with.

(336) 489-8489
What you'll experience: A real AI voice agent trained on Rainforest's payment infrastructure. Voice, personality, and responses are all customizable.

Try the Chat Agent

Click the chat bubble in the bottom right corner to start a conversation. Ask about merchant onboarding, payment processing, chargebacks, or anything else.

Chat widget is in the bottom right
What you'll experience: A real AI chat agent trained on Rainforest's payment infrastructure. Every response comes from actual knowledge and workflows.

What Lorikeet Can Deliver for Rainforest Pay

AI-powered support built specifically for payment infrastructure platforms and their merchants.

Merchant Onboarding Support

Guide new merchants through KYB/KYC requirements, application status, and documentation needs with instant, accurate responses.

Payment Processing Clarity

Help merchants understand transaction statuses, payment failures, authorization holds, and processing fees without waiting for support.

Chargeback & Dispute Guidance

Walk merchants through the dispute process, evidence requirements, and response deadlines with step-by-step assistance.

API Integration Support

Help developers with authentication, webhooks, error codes, and SDK questions - technical support that actually understands the docs.

Billing & Deposit Questions

Explain deposit schedules, fee structures, reserve policies, and statement details so merchants always know where their money is.

Compliance & Risk Awareness

Smart guardrails ensure sensitive topics like fraud concerns, account terminations, and legal questions are handled appropriately.

Stress-Tested for the Real World

We ran 155 challenging test scenarios designed to break the AI. Here's what happened.

94%
Fully Automated
Resolved without human help
6%
Smart Escalations
Complex cases routed to humans
0%
Errors
No hallucinations or failures

✅ What Worked Well

  • Deep payment knowledge - Accurately explained processing flows, chargebacks, and deposit schedules
  • Technical accuracy - API questions, webhook configs, and error codes handled correctly
  • Merchant empathy - Understood the urgency of funding delays and processing issues
  • Clear escalation paths - Sensitive topics guided appropriately without blocking users

🎯 Key Behaviors Demonstrated

  • No hallucinations - When unsure, directed to documentation rather than guessing
  • Context retention - Followed multi-turn conversations about complex onboarding issues
  • Compliance aware - Handled fraud, risk, and legal topics with appropriate caution
  • Developer-friendly - Provided code examples and accurate technical references

Sample Test Scenarios

Merchant Onboarding Payment Processing Chargebacks & Disputes Deposits & Funding API Integration Fraud Concerns Angry Merchant Compliance Questions General Inquiries

What Goes Into This

1

Deep Research

We learn your business, your merchants, your voice. This demo? Built from scratch for Rainforest Pay.

2

Smart Workflows

Real logic for real scenarios. Onboarding, chargebacks, API questions, deposit inquiries - all handled.

3

Your Systems

Connected to merchant data, payment processing, risk systems. This demo uses knowledge-based workflows - yours can connect to live APIs.

4

Safe by Design

Guardrails that actually work. Fraud concerns, compliance questions, account terminations - all handled with care. Ever.

See exactly what we built

Everything is transparent. This demo runs on real workflows and real knowledge base articles - all configured specifically for Rainforest Pay.

6 Workflows

Merchant Onboarding, Payment Processing, Chargebacks, Deposits, API Integration, and General Inquiries - all written in plain English, telling the AI exactly how to help merchants.

Knowledge Base

Comprehensive articles covering onboarding requirements, payment processing, chargebacks, deposits, API integration, and FAQs - the AI searches these to answer merchant questions.

5 Guardrails

Smart protections for fraud concerns, urgent funding issues, account terminations, compliance questions, and frustrated merchants - all designed to steer conversations appropriately.

Open the Sandbox

Ready to Add the World's Best CX AI?

Connected to your actual merchant data. Handling your real support volume. This sandbox is just the start.

Let's Build This For Real